Chapter 8: Telephone Management and Troubleshooting

Introduction

The 4600 Series IP Telephones are relatively trouble free. This chapter provides helpful information for:

• Interpreting the different ringer tones you hear.
• Interpreting the 4622SW’s display symbols.
• Testing your telephone to ensure that it is operating correctly.
• Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions.
• Application-specific troubleshooting. This chart describes problems and solutions specific to a 4622SW application (Phone, Speed Dial, Call Log, or Web Access).
• Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Additionally, Chapter 6: 4622SW IP Telephone Options describes several status screens to use to troubleshoot certain problems, as requested by your System Administrator. For all other IP telephone questions or problems, contact your System Administrator.