HOST001 (HOST_NORESP)

Alarm level

Major.

Description

The application cannot reach the host to get data for the call. One of these problems exists:

• There is a mismatch between the IR system configuration for the host and the actual host configuration.
• The host connection is down, or the host is down.
• The host has not responded within the Initial Timeout specified in the application for a Send Host Screen action.

Repair procedure

To resolve the problem:

• Ensure that the host connection is operating and that the IR system host configuration agrees with the actual host configuration.
• Evaluate connections between the IR system and the host.

  A noisy connection may cause the host to retransmit screens excessively, resulting in slow response times from the host. Or, the connection may need to be upgraded.

• Check the timeout values in the application. See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.