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Investigating operations problems

Problems central to voice response functions can affect business operations and may result in missed calls and caller frustration. Most of the problems described in this section require prompt attention. To investigate these problems, you should have a good understanding of the Requirements for successful operations.

In This Section

Investigating call handling problems

Investigating fax problems

Host interaction problems

Speech delayed or cut off

Speech recognition not working

Speech not playing

Investigating system process problems

Investigating database problems

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