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Upgrading the IR software on the same platform

The time required to upgrade from Avaya IR R1.0 or R1.2 to Avaya IR R1.2.1 on the same platform is approximately 1 hour, 30 minutes.

To upgrade from Avaya IR R1.0 or R1.2 to Avaya IR R1.2.1 on the same platform (Sun Blade 150 or Sun Fire 280R):

Important:
The tsc and craft login home directories are removed during an upgrade from R1.0 or R1.2 to Avaya IR R1.2.1. To preserve the contents of these directories, back up the /export/home/tsc and /export/home/craft directories before beginning the upgrade process.

Before beginning the upgrade process, verify that all call traffic has been directed away from the Avaya IR system or that it is OK for the voice system to be stopped during the upgrade process.

Avaya recommends that you perform a full system backup before beginning the upgrade process.

  1. To stop the voice system, run the following command:

    stop_vs

  2. To run the upgrade process from AVAYA IR R1.2.1 Installation and Upgrade - CD 1, at the command prompt, enter the following command:

    /cdrom/cdrom0/upgrade

  3. When prompted, confirm that you want to shut down to single user mode by entering y and pressing Enter.

    The system begins to shut down and warns that you must enter the root password to continue.

  4. When prompted, type the root password and press Enter.
  5. Press Enter to accept the terminal type, or enter the correct terminal type.
  6. At the command prompt, enter the following command:

    /vs/bin/upgrade

  7. Enter a number in the range 1 - 4.

    Notes:
    If you choose option 1 or 2, the speech proxy server should have a software version that is compatible with the software version installed on the Avaya IR system.

    If you choose option 4, you will exit from the upgrade program.

    If the AVspwktts TTS package is installed, the system displays the following message:

    The upgrade process has found the AVspwktts TTS package installed on the system. Avaya IR R1.2.1 does not support this package. Choose one of the following options:

    [1] Upgrade to AVspw215

    [2] Upgrade to Avspw301

    [3] Skip TTS upgrade and continue

    [4] Abort

    Enter selection:

  8. Enter a number in the range 1 - 4.

    Notes:
    If you choose option 1 or 2, the TTS proxy server should have a software version that is compatible with the software version installed on the Avaya IR system.

    If you choose option 4, you will exit from the upgrade program.

    If you chose option 1, 2, or 3 for steps 11 and 13, the system displays the following message:

    Please place the CD titled AVAYA IR R1.2.1 Installation and Upgrade - CD 1 in the CD drive and press enter when ready.

  9. Press Enter to continue.

    The system prompts with the default file to be used to save the configuration.

  10. Press Enter to accept the default or specify a different file name.

    The system saves the configuration. For a list of the configuration information that is saved, see Saving the configuration.

    Note:
    If you choose to specify a different file name, Avaya recommends that you place the file in the export directory because other directories may be modified during the upgrade process. You will not be allowed to use the /tmp directory.

    If AVasai is installed on the system, the system prompts you to restart the voice system.

  11. Answer n to not restart the voice system after the AVasai package is uninstalled.
  12. If NMS is installed on the system, confirm that you want to remove the listed packages.

    The system removes the Avaya packages and installs the AVval package. The upgrade process copies the optional packages into the /export/optional_features directory. The system displays the following message:

    Put the CD labeled AVAYA IR R1.2.1 Installation and Upgrade - CD 2 into drive. Press enter when ready.

  13. Insert the CD-ROM labeled AVAYA IR R1.2.1 Installation and Upgrade - CD 2 into the CD-ROM drive and press Enter.

    More Sun and Avaya packages are installed. Adobe licensing information is displayed and accepted automatically, and base packages are copied into the /export/optional_features directory.

    Notes:
    If the AVvoicxml package is being installed, you will be prompted about keeping the older configuration files. Enter y for all the questions.

    If the AVasai package is being installed, you will be prompted to enter the LAN destination (IP or hostname) for link (definity), the MAPD Node ID, and the protocol discriminator for User to User Information.

    CD-ROM 2 will be ejected automatically when it is no longer needed.

  14. When prompted, press Enter to accept the default file that contains the configuration information, or specify the file name used to save the configuration.

    If a version of Vonetix that is earlier than version 3.6.5 is installed, you are informed that the latest version of Vonetix is available from the IR 1.2.1 CD-ROM set. See the Vonetix Client Media CD-ROM for instructions on installing Vonetix.

    The system shuts down and reboots automatically.

    Note:
    All upgrade-related messages are sent to the following log file:
    /var/sadm/install/logs/upgrade.log

  15. Use Web Administration to check the configuration and make any corrections.

    Notes:
    The following packages that existed in IR 1.0 no longer exist in IR 1.2 or IR 1.2.1:
    AVmaint
    AVmtce
    AVprsmlog
    AVvs

    The following packages are new in IR 1.2:
    AVdm (used on the Sun Fire 280R only)
    AVir

    The following packages are new in IR 1.2.1:
    AVval
    AVxfer (replaces the AVxferdip package in IR R1.0 or R1.2)
    AVdm (used on the Sun Fire 280R and Sun Fire V240)

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