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The Web Administration session timeout is 30 minutes by default. The session timeout can be a minimum of 5 minutes up to a maximum of 1 hour. The session timeout applies to the Avaya IR server. That is, the session timeout for the server can be one value and that applies to every Web Administration user.
Note:
If the Web Administration screen is not displaying correctly, the session may have timed out. Click the Refresh button on the browser toolbar or re-enter the domain name. Check that you have entered the domain name and not the IP address.
The session timeout can be changed by editing the file /webadmin/jakarta-tomcat-5.0.18/webapps/ROOT/WEB-INF/web.xml whose contents are:
<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE web-app
PUBLIC "-//Sun Microsystems, Inc.//DTD Web Application 2.2//EN"
"http://java.sun.com/j2ee/dtds/web-app_2_2.dtd">
<web-app>
<servlet>
<servlet-name>AdmServlet</servlet-name>
<init-param><param-name>userdir</param-name><param-value>/webadm
/</param-value></init-param>
<init-param><param-name>sestimeout</param-name><param-value>1800
</param-value></init-param>
<servlet-class>com.avaya.ivr.admin.AdmServlet</servlet-class>
<load-on-startup>1</load-on-startup>
</servlet>
</web-app>
To change the default session timeout of 1800, change the 1800 in the file to another number. This number specifies the number of seconds before a session times out. If you specify a number that is less than 300 seconds (5 minutes), the system will change the session timeout to 5 minutes. If you specify a number that is greater than 3600 seconds (1 hour), the system will change the session timeout to 1 hour.
Note:
A session times out if no servlet access has been performed in the interval of time defined by the session timeout.
