Obtaining software patches

Avaya recommends you review the IR software patches available on the Avaya Support Centre Web site. You should download and install patches that are relevant to your needs.

To obtain software patches:

1. From a Web browser, go to Avaya Support Centre Web site.

   The browser displays the support site.

2. From the navigation menu, select Contact Centers/CRM > Interactive Voice Response > Interactive Response > R 1.2.1

   The browser displays a list of items available for IR in the main browser frame.

3. From the list, select Software Downloads.

   The browser displays a table listing the current patches and service packs available for the release.

4. Select the patch you want to download.

   The browser displays information about the patch, including a description of the issue the patch addresses and instructions for downloading and installing the patch.

5. Follow the instructions on the Web page to download and install the patch on the IR system.

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