Licensed features

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Licensed features

The following table provides a brief description of the optional features that require a Right-to-Use license before they can be used on the Avaya IR R1.3 system. Optional features require appropriate licensing using the Right-to-Use (RTU) license file. For more information about a particular feature, see the appropriate feature description.

Feature	Description
Avaya Recognizer (previously known as WholeWord speech recognition)	Avaya Recognizer enables the Avaya IR system to recognize and respond to spoken responses from callers. This feature also recognizes touch tones.
Dial Pulse Recognition	The DPR feature enables the Avaya IR system to collect and recognize dial pulse input from callers. Dial pulse input can be generated by callers using rotary-dial telephones, or by callers using push-button telephones that send dial pulses.
E1/T1 digital protocols: Loop Start PRI R2MFC Wink Start	A variety of T1 or E1 digital protocols can be assigned to the telephony cards in the Avaya IR system. These digital protocols make it possible for the Avaya IR system to communicate with and handle calls to or from many different types of public- and private-network switches. Beginning with Release 1.3, the QSIG digital protocol is available for T1 or E1 interfaces that use the ISDN-PRI protocol. QSIG is an ISDN-based protocol for signaling between nodes of a Private Integrated Services Network (PISN). The QSIG protocol is based on the ISDN Q.931 standard.
Fax features	With the Fax feature, you can send and receive faxes. Fax is not supported over a VoIP connection.
Natural Language Speech Recognition	NLSR provides a natural conversational interface with IVR systems. Not only can NLSR be used to recognize particular words and phrases, it can also interpret and assign meaning to the speech it recognizes.
Proxy Text-to-Speech	With PTTS, you can include speech in an application using text as input. The text is converted to synthesized speech through a third-party Text-to-Speech (TTS) engine. PTTS can be used for text that is retrieved from a database or a host or for prompts.
Voice over IP	The VoIP feature enables the Avaya IR system to serve as an IVR adjunct that connects to a DEFINITY or MultiVantage switch over a packet-based network. With VoIP, transmission to the switch is achieved without digital interfaces (T1/E1). Instead, all transmissions occur over the packet network using the network interface card (NIC) on the Avaya IR system. Beginning with Release 1.2.1, VoIP and T1 or E1 digital interfaces can be used on the same Avaya IR system at the same time.