ASAI010 (A_LOGFAIL_WREST)

Alarm level

Major.

Description

The IR system agent on the specified channel could not be logged in. As a result, Automatic Call Distribution (ACD) will not route calls to this channel. The extension assigned to the channel on the IR system is incorrect.

Repair procedure

To correct the problem and remove the alarm:

1. Contact your remote maintenance service center for assistance.
2. Correct the extension assigned to the specified channel.
3. Consult your PBX administrator to verify that the channel extension is a member of the ACD split.

© 2006 Avaya Inc. All Rights Reserved.