ASAI026 (A_NOEVRP)

Alarm level

Major.

Description

The service assigned to the voice system agent on the specified channel requested call information from the ASAI feature that was not available. The call information about the call that is terminated to the specified channel has not arrived yet.

Repair procedure

To correct the problem:

1. Verify that the ACD split with the service voice system has been administered and is in service.
2. Verify that the PBX extension-to-channel assignments have been correctly administered.

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