BRDG005 (BRDG_NOCHAN)

Alarm level

Minor.

Description

The xferdip process cannot find an available channel. The Call Bridge feature failed to find an available channel in the equipment group specified in the message. The application may not be able to complete the call bridge. The impact may be significant if the message occurs more frequently than the currently set threshold limit. In that case, you will see a threshold message similar to the following:

*C THR004 The first threshold level for BRDG_NOCHAN exceeded. 10 messages have been generated in the last 5 minutes.

The limits and message priority shown above reflect the default values for this threshold message.

Repair procedure

To correct the problem:

1. Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment).
2. Verify that all channels:
   • Are assigned to the equipment group specified by the voice response application bridge instruction.
   • Assigned to the specified equipment group are in service.
3. If necessary, go to the Channels to Groups screen (Configuration Management > Voice Equipment > Channels to Groups) and make corrections to the assignment of equipment groups.
4. Determine if all the channels assigned in the specified equipment group are often busy:
   1. To view system operations, type sysmon page_number and press Enter.

      page_number specifies the number of pages you want to view.

   2. Observe system operations long enough to assess the level of business for channels in the equipment group.
5. If all channels assigned to the equipment group are often busy, go to the Channels to Groups screen (Configuration Management > Voice Equipment > Channels to Groups) and assign another equipment group to the channels to increase capacity.
6. If busy channels are not an issue, make another bridging request through the xferdip process after a channel is available.

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