CGEN005 (CGEN_MSGSND)

Alarm level

Critical.

Description

The voice system cannot communicate with the specified process. System functionality is severely impaired. If the reason given for this message is EAGAIN, an interprocess communication message queue capacity across all processes on the voice system is being exceeded. When this happens, all processes may have trouble communicating with one another. The process listed in the message may or may not be the process that caused the problem. If the receiving process (the process which failed to get the message) is not handling incoming messages often enough, it may be the only process affected.

Repair procedure

• If the receiving process listed is a voice response application DIP, test the voice response application to determine why the process is getting behind in reading its message queue.
• If the receiving process is a voice system process (for example, VROP, MTC, TSM, etc.) then it is more likely that all processes are having trouble communicating, and call handling will be severely impaired until the problem is resolved.
• To gather data about this problem for later analysis, take these actions:
  1. Type cd /usr/install and press Enter.
  2. Type sar > sar.out and press Enter.
  3. Type ps -ef > ps.out and press Enter.
  4. Type ipcs -qop > ipcs.out and press Enter.
  5. Reboot the operating system.
• If the reason for the message is EAGAIN, and you have recently added hardware to the system, check the circuit card to ensure that the card recently added has a unique index. For example, make sure that there are not two cards that have the same switch setting.
• If the problem persists, follow the trouble escalation procedure and inform personnel that you have collected the data listed in steps a-e above.

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