CGEN007 (CGEN_NOMEM)
Alarm level
Critical.
Description
The voice system failed to allocate memory internally for data. System functionality is severely impaired.
Repair procedure
Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.
To correct the problem:
- Stop and start the voice system.
- If the problem persists, reboot the operating system.
- If the problem still persists, contact field support as needed and take action based on the situation:
- If the message reports that space for a file /vs/trans/script.D could not be allocated, then there may be a large number of script.D files in /vs/trans. Remove any script.D files that are no longer needed and ensure that the script.D files that are needed have not been corrupted.
- If the error message was reported by CDH, type /
vs/bin/newscript and press Enter. This command causes the Call Data Handling function to re-read all the /vs/trans/script.D files. - If the error was reported by one of the reporting programs (cddrot or cdrpt), rerun the report.
- If the error persists, the IR system may be making excessive demands on memory, or there may be a process memory leak that requires examination. Check memory resources.
