CGEN031 (CGEN_SETGRP)

Alarm level

Major.

Description

An internal software error occurred when describing an equipment group to the Resource Manager. Applications that use the equipment group identified in the message may not function correctly.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To correct the problem:

1. Stop and start the voice system.
2. If the problem persists, reboot the operating system.
3. If the problem still persists, see the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications help for more information about the specific error listed in the reason text.

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