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Alarm level
None.
Description
The applications cannot get correct data for the call. The host has sent an unexpected screen within the Unrecognized Screen Timeout specified in the application for a Get Host Screen action.
For some applications, unexpected screens are part of the normal flow of the application and can be ignored. However, for other applications, this might show that either the application is not recognizing the screen sent by the host or the host is taking too long to respond with the expected screen.
Repair procedure
For many applications, no corrective action is necessary. If the message persists, check the logic in the voice response application. See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.
