HOST011 (HOST_HELPER)

Alarm level

Major.

Description

The application cannot access the host to get data for the call. The application depends on the HELPER DIP to identify fields on the screens.

Repair procedure

Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.

To resolve the problem:

1. Stop and start the voice system.
2. If the problem persists, check the logic of the application.

   See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.

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