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Alarm level
Critical.
Description
The applications cannot access the host to get data for calls. The HOST Data Interface Process (DIP) has stopped handling calls. This is normal when the voice system is stopped, and in this case the message can be ignored. If the voice system is still running, the message might indicate internal problems in the HOST DIP.
Repair procedure
Caution:
This repair procedure requires you to stop the voice system. Stopping the voice system ends call processing. Stop the voice system at times of little or no call activity, or re-route calls to agents or to another IR system.
To resolve the problem:
hstatus all to determine if the HOST DIP is running. If all sessions are shown as not available, the HOST DIP is not running.