HOST017 (HOST_INRECOV)

Alarm level

Major.

Description

The session assigned to the application is not available to handle calls. It will continue to retry the login, recover sequences, or do both, as specified in the application. One of the following problems exists:

• The connection to the host is down.
• The application running on the host (for example, CICS or TSO) is down.
• There is a logic problem in the application.

Repair procedure

If the application is down, take these actions:

1. Type hfree session_number and press Enter to free a session of the card.

   The system displays a message reporting the success or failure of the hfree command.

2. Type sb_te session_numbers and press Enter.

   The Terminal Emulator (TE) displays the current screen of the Licensed Unit (LU). The 3270 status line appears at the bottom of the screen to inform you whether or not the host is active.

If the problem persists:

• Check that configuration settings in both systems are correct and make any required changes.
• Check with your LAN administrator to ensure that the connection between the host and the IR system is operating, and that the host is not down.

If the problem still persists, check the logic in the voice response application. See the Avaya IVR Designer Help for TAS Applications or the Avaya IVR Designer Help for VXML Applications for more information.

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