LOG006 (LG_GL_INVALID_MSG)

Alarm level

None.

Description

The voice system logger has been asked to log a message type which is invalid and which it cannot expand into a readable form for the Message Log Report screen. Alarm level is based on the priority of the message ID passed to the Logger.

Repair procedure

To correct the problem:

1. Identify the source of the unexpected message.

   The name of the source should be part of the compressed message format of the invalid message.

2. If the source of the unexpected message is a voice response application data interface process (DIP), review the application for problems.
3. If the source of the unexpected message is not a DIP, determine whether all installed voice system software packages are compatible with the installed version of the system software.
4. Remove any software package that is incompatible and install the proper version.

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