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Plan for disabled callers

Applications should be written to conform with Section 255 of the Telecommunications Act of 1996, which mandates accessibility by callers with disabilities. Applications used by the federal government must meet the accessibility requirements of Section 508 of the Rehabilitation Act of 1998.

In part, this means that an application should be usable by callers:

Often it is a good idea to dedicate specific telephone numbers (corresponding to telephony ports that run the appropriate applications) for disabled callers to use.

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