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There are several steps to getting your application in service. No matter how carefully you plan your application, do not expect your first design to be perfect. The most successful application designers arrive at their designs through repeated testing. The key to repeated testing is to test your application a number of times, and use the data collected during a test to refine the application design before testing again. Repeated design and testing helps determine if your application follows the guidelines described in Designing a Voice Response Application.
Repeated design testing involves a cycle of activities you do until your application design meets your usability goals. This section describes the steps in this cycle of activities.
