Yes/no question without barge-in

If barge-in is not allowed, you have two options:

• Ask the question, but do not list the options. For example:

  "You said `645987'. Is this correct?"

  This method is very successful for experienced callers. If callers are confused, try the second method.

• List the options, but do not leave an extended pause between the question and the options. For example:

  "Would you like to place another order? Please say `yes' or `no'."

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