Getting started with channel administration

In this exploration, you become familiar with the channel assignments on your system and make changes, if necessary. You should complete the other topics in this section to see examples of how channels are administered. You may make changes to channel assignments if changes are required and you are authorized to make them.

WARNING
Making unauthorized changes to channel assignment may disrupt or completely stop services to callers. If no changes are required, simply review the information about services on your Avaya IR system.

To administer channels:

1. Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment).
2. Scroll down and review all the services that are assigned on your Avaya IR system. To become familiar with the services, find the information that answers the questions that follow:
   • How many services are supported?
   • What phone numbers are assigned to services?
   • How are equipment groups assigned? Do any services have dedicated equipment groups?
3. Make any required changes to how services are assigned to channels.
4. Make any required changes to the assignment of equipment groups.
5. Return to the Display Equipment screen, if necessary.
6. Select File > Print to print a copy of the Display Equipment screen for your records.

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