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Avaya IR system example

This example shows you how an Avaya IR system can be set up to meet business requirements. You review information on a sample Avaya IR installation and related operations. Throughout the tour, you may link to detailed information on hardware, functions, and features.

The example is a high-level view of a particular configuration. As you review it, keep in mind that an Avaya IR system can be configured in a multitude of ways. Business requirements determine the number of channels and their use, selected features, and the method of developing voice response applications, among other options.

In This Section

Background: the decision

Merging data and telephony networks

Changes in operations

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