Using WholeWord and Natural Language Speech Recognition together
WholeWord speech recognition and NLSR can be used in a single application script. This allows flexibility in what you can ask callers to say. In IVR Designer applications, you can specify that a Prompt and Collect node use either of these three speech recognition technologies, depending on what you want to prompt callers to say. In general:
- If you want callers to say "yes" or "no," a series of digits, or a single digit, choose WholeWord speech recognition.
- If you want callers to speak a word or phrase from a custom vocabulary, choose NLSR.
- If you want to allow callers more freedom to speak their responses with a system capable of recognizing and interpreting what they say, use NLSR.
Note:
Only one recognizer can be used in each single prompt.
