Using NLSR external functions in an IVR Designer application

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Using NLSR external functions in an IVR Designer application

In a typical IVR Designer application that uses NLSR, external functions are used to:

Allocate NLSR resources on the NLSR server (allocPROXY) and release NLSR resources when the application is finished with them (deallocPROXY)
Exchange command and response strings with the NLSR server (requestPROXY)

The following figure shows how these external functions might be used in a typical application. Note that this is only one example of a typical call flow.

Diag Use of Basic NLSR External Functions in a Typical Application

Diag Use of Basic NLSR External functions in a Typical Application 2

These external functions allow you to incorporate natural language speech recognition into your IVR Designer applications. For more information about using external functions, see the Avaya IVR Designer Help.