Remote access for maintenance
Avaya IR systems may be accessed from a remote location. Remote access:
- Is almost always set up for Avaya support representatives
- May also be set up for employees of your organization who work in another location
- Is generally used to perform maintenance and troubleshooting functions
Implementation of remote access means that the Avaya IR system can:
- Dial out to at least two predetermined (user administrable) telephone numbers and provide an alarm status
- Call the INADS contact number (not administrable)
- Send alarm information via e-mail
Access is through a modem, and all commands can be managed via remote console. The ability to add, change, and delete privileges is limited to the Avaya IR system administrator.
