Using IR system events

The first step in the general troubleshooting procedure is to check for messages about events related to the problem. This topic provides more information about troubleshooting based on events.

Events on the Avaya IR system are logged, and alarms are generated when those events cause or might cause a problem with voice response operations.

To troubleshoot using Avaya IR system alarms and errors:

1. When a problem arises, check the Message Log Report screen (Reports > Message Log Reports) for messages about events related to the situation.

   Events include a time stamp, event ID, and brief explanatory text. See the sample event that follows:

   Mon May 12 00:15:05 2003 CDH CDH007 -- -- --- (CDH_TRASUM) trasum failed. Reason: Could not connect to the database

2. If you find events that are relevant to the problem, view additional information on the event.

   Additional information includes priority, description, and repair procedures. You may display additional information by using the Explain option in the Message Log Report screen, or by going to the online Help topic for the message.

3. Follow the repair procedure for the event.

   The repair procedure may provide specific instructions, direct you to contact your Avaya support representative, or link to other topics in the online Help or to other resources.

© 2006 Avaya Inc. All Rights Reserved.