Speech delayed or cut off
Delayed or cut off speech can cause callers to disconnect.
When messages are cut off, make the following changes in the voice response application to correct the problem:
- Add a few seconds of initial silence (0.2 to 0.5 seconds) to the beginning of the message to be played.
- Construct a phrase consisting of a few seconds of silence and play that phrase first.
- Ensure that the prompt does not allow voice barge-in. If it does, any background noise or talk by the caller will interrupt the prompt.
