Troubleshooting database server disconnections

To investigate the problem:

1. Go to the JDBC Administration screen (Configuration Management > JDBC Administration) to check server status and settings.
2. Select the database data interface process (DIP) that interacts with the server in question.

   The system displays the JDBC Administration - Edit screen.

3. Check the DIP settings, particularly those for ports, hostname and DB name, and make any required corrections.

   If multiple DIPs interact with the server, you must check them separately.

4. Click Test to check communications between the Avaya IR system and the database server.

   The connection between the Avaya IR system and the database server is tested and the results are reported. If the connection is not working, the related error message is included in the output.

5. Continue checking settings, testing connections, and making corrections for all DIPs that communicate with the database server.
6. If the database server is still not responding, take the following actions:
   1. Check the /etc/hosts file to make sure that it has the correct IP address and name for the server.
   2. Verify that the LAN cables are correctly connected between the Avaya IR system , the server, and the LAN hub (where applicable).
   3. Make sure that the voice response application is referring to the correct server.
   4. Contact your LAN administrator to determine whether there are problems with the server or with network connections.
7. If the /etc/hosts file is correct and no network problems exist, check license administration on the remote server to ensure that the maximum number of licenses has not been exceeded.
8. If the server remains disconnected, contact your Avaya technical support representative for assistance.

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