Checking the voice response application and system administration

To check the application and the administration settings:

1. If a particular phrase of recorded speech is not playing, check to see that it is recorded and record it, if necessary.
2. Go to the Display Equipment screen (Configuration Management > Voice Equipment > Display Equipment) and check to see if the correct service is assigned to the channel or channels.
3. If the correct service is not assigned, go to the Channel Services screen (Configuration Management > Voice Equipment > Voice Services > Channel Services) and make the required changes.

© 2006 Avaya Inc. All Rights Reserved.