Checking for errors

To check for errors:

1. Go to the Message Log Report screen (Reports > Message Log Report) and check for messages related to the trouble.
2. Enter the following commands as needed to analyze operations:
   • Type trace tsm chan all | tee /tmp/trace.out and press Enter to trace all levels of operations for the call.
   • Type trace tsm chan date | tee /tmp/trace.out and press Enter to trace operations for the identified date. (Trace output will be prefixed by the date and timestamp.)
   • Type trace tsm chan VROP | tee /tmp/trace.out and press Enter to trace voice response operations specifically.

     The trace output from the above commands is sent to the console and to the file /tmp/trace.out.

3. Place a call to the server.
4. Review the trace output for failure indications or error messages and take action to correct the problems.

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