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The ivr_conn process is a permanent process on the Dialer that is started when the Dialer system starts. It listens to a specific port waiting for a socket connection to be established by the command interface process, ivr_supr. When a connection is established, the ivr_conn process acts according to the commands given.
If the command is a CONNECT command, a socket connection to the dialer_conn process on the specified Avaya IR is established. This initiates the download of script names from the Avaya IR, the starting of a job on the Dialer and the logging in of virtual agents from the Avaya IR (sim_agt processes).
If the command is a DISCONNECT command, the agents are logged off, the job is shut down and the socket connection disconnected.
If the command is a GET_SCRIPTS command, a request for an updated list of scripts is sent to the dialer_conn process.
