Configuring the integration software on Avaya IR

After the AVdialer package has been installed, use the agt_config process and the information you recorded on the PDS/IVR Integration Worksheet to configure the PDS Integration feature on Avaya IR.

1. Use the following command to run the agent configuration tool:

   agt_config

   This program creates the data table used by dialer_conn to spawn off sim_agt processes.

2. When agt_config asks the name of the dialer machine, enter the same name that you entered in the /etc/hosts file.
3. For each simulated agent to be configured, enter the following:
   • Channel number
   • Channel extension
   • Agent logon ID
   • Agent password

     Note:
     Agent logon ID and Agent password must match ones that have been configured on the Dialer.

4. After all the agent data have been configured, enter y to confirm the changes.

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