Adding IVR(s) to the Dialer

To administer the integration from the Dialer, select IVR Administration from the Administrator Main Menu.

The system displays the IVR Administration menu:

Command 2 "Set up IVR connections" displays a screen that specifies the IVRs that the PDS will be connecting to.

Command 3 "Connect to IVR" establishes a new connection to the selected IVR from the ITEMS list. In doing so, it connects to the IVR, starts the associated IVR pool job, and requests the IVR to send a list of scripts available to run on the IVR.

Command 4 "Disconnect from IVR" stops the associated IVR pool job and disconnects from the selected IVR in the ITEMS list.

Command 5 "Reset connection to IVR" disconnects from the selected IVR in the ITEMS list (command 4 minus stopping the pool job) and then performs command 3 for the selected IVR (minus starting the pool job).

Command 6 "Update list of IVR scripts" requests that the selected IVR in the ITEMS list send an updated list of scripts.

The Set Up IVR Connections screen allows you to add, change or delete information about the IVRs the Dialer will connect to. When you select command 2 on the IVR Administration screen, the system displays the following screen:

The top half of the screen displays the fields you use to identify IVRs you want to add, change, find, or delete. The bottom half of the screen lists the commands you can use. To use the screen, you enter the command and then enter or modify information in the fields.

To add an IVR

1. Press CTRL-L.
2. Enter an ID, the IP address, and a description for the IVR, pressing RETURN after each field.

   The ID will be used in subsequent operations on this screen and is what will be displayed in the ITEMS list on the IVR Administration menu.

To change an IVR

1. Press CTRL-F.
2. Enter an IVR ID to find the IVR you want to change.
3. When the IVR is found, go to the field you want to change (either IP address or description).
4. Press CTRL-C.
5. Enter the new information and press RETURN.

To delete an IVR

1. Press CTRL-F.
2. Enter an IVR ID to find the IVR you want to delete.
3. Press CTRL-D to delete the displayed IVR.

To save changes to IVRs

Once you have made all of the additions, changes and deletions, do the following:

1. Press CTRL-X to exit the screen.
2. Press Y or N at the following prompt, to either save or discard the changes you have made.

   Save changes? - (Y/N)

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