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The FinishedItem external function releases a customer record and inserts a call completion code into the record. This must be the last activity performed by the script, since the Dialer sends another call after receiving it.
Use the Node Inspector to assign and edit the following attributes.
Attribute |
Description |
Put Return Code In |
Select or name the variable in which to store the return code if Avaya IR does not execute this external function. The return codes are: -1 = a failure of the DIP -2 = a timeout condition |
Completion Code |
The two-digit numeric code to place in the customer record that indicates the results of the telephone call. This completion code is customer-specific, but you must be consistent with the completion codes on the Dialer. |
Error Code |
Select or name the variable in which to store the 6-character error code from Dialer for this external function. |
For more information, see AGTFinishedItem in Chapter 6, "Commands and Notification Events," in the Avaya PDS Agent API Reference Guide.
