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In any application, TSM scripts control how a call is handled. Decisions and actions such as answering the phone or collecting touch-tone digits are specified using a IVR Designer application or the TAS assembly-like language. However, TSM scripts alone cannot handle a significant number of applications that need to access external data from files or a database or perform complex numerical calculations. A data interface process (DIP) provides these capabilities.
For more information about DIPs, see Using a Data Interface Process.
