Call to an agent via an ACD split

A call arrives at the DEFINITY G3 switch and is delivered directly to a monitored ACD split (no vector processing takes place for the call). An agent is assigned to the call, interacts with the caller, and then terminates the call.

Example:

1. A caller calling from the telephone number 303-555-1726 calls a toll-free 800 number that is associated with customer service.

   Calls to that 800 number are presented to a monitored ACD split with the extension 7777.

2. The call is queued to the monitored ACD split 7777.
3. The call is assigned to an agent in that split with the extension 1234.
4. A CONNECT event is passed to the monitoring application for ACD split 7777 with the following information:

   Connected Party Number	1234
   Calling Party Number	3035551726
   Called Party Number	9085557777
   Switch Data
   Call Id	101
   Other Call Id
   LAI Display Info
   VIS Data
   Routing ID
   Ucid
   Uui
   Ani II Digits
   Redirecting Number
   Return Field	C

5. When the selected agent completes and disconnects the call, an END event is passed to the monitoring application for ACD split 7777 with the following information:

   Connected Party Number	1234
   Calling Party Number	3035551726
   Called Party Number	9085557777
   Switch Data
   Trunk Group Id
   Call Id	101
   Other Call Id
   LAI Display Info
   VIS Data
   Routing ID
   Ucid
   Uui
   Ani II Digits
   Redirecting Number
   Return Field	E

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