A call is delivered to an agent within a screening split. The screening agent transfers the call using consult transfer to a group of specialized agents.
Example
Connected Party Number |
1234 |
Calling Party Number |
3035551726 |
Called Party Number |
9085557771 |
Switch Data |
|
Trunk Group Id |
|
Call Id |
101 |
Other Call Id |
|
LAI Display Info |
|
VIS Data |
|
Routing ID |
|
Ucid |
|
Uui |
|
Ani II Digits |
|
Redirecting Number |
|
Return Field |
C |
Connected Party Number |
4440 |
Calling Party Number |
1234 |
Called Party Number |
7772 |
Switch Data |
|
Trunk Group Id |
|
Call Id |
105 |
Other Call Id |
|
LAI Display Info |
|
VIS Data |
|
Routing ID |
|
Ucid |
|
Uui |
|
Ani II Digits |
|
Redirecting Number |
|
Return Field |
C |
Connected Party Number |
4440 |
Calling Party Number |
3035551726 |
Called Party Number |
9085557771 |
Switch Data |
|
Trunk Group Id |
|
Call Id |
105 |
Other Call Id |
101 |
LAI Display Info |
|
VIS Data |
|
Routing ID |
|
Ucid |
|
Uui |
|
Ani II Digits |
|
Redirecting Number |
|
Return Field |
E |
Note that for consult transfers to monitored domains as described in this scenario, the second CONNECT event does not identify the original call in the Other Call Id field. Note also that this CONNECT event does not contain ASAI information that pertains to the original call. Only call events passed to a monitoring application after the transfer is completed contain this information, for example, the END event or a CONNECT event for a subsequent blind transfer. Any LAI display information, Avaya IR system data, or switch data that is associated with the original call is also carried forward and reported in call events that are reported after the transfer is complete.