Avaya IR administration
If you have added or changed the IVR agents on the PDS since you last ran the agt_config process on the Avaya IR, you will have to edit the file containing the IVR agent information and then re-run agt_config.
To make changes to the IVR agent information on the Avaya IR:
- Open the /vs/data/agt_data file on the Avaya IR in a text editor, such as vi.
- Edit the file to match the changes you made to the IVR agents on the PDS.
- Save the changes to the file.
- At the command line, run agt_config -u to update the configuration with the new information.
