Column Name

Description

CHANNEL

Telephony channel number on the voice system

EXTENSION

The PBX extension number corresponding to one of the analog agent lines

SPLIT/AGT

Displays one of the following:

• The split number of the ACD split if the channel operates as an extension in the ACD split
• The Agent ID of the Logical Agent if the channel is logged in as a logical agent in an EAS environment

PASSWORD

The password for the Logical Agent ID

LOGIN

Yes represents channel login for ACD split. If No, ACD does not deliver any calls to this channel.

STATUS

The channel maintenance state