Ill-timed external processes
System resources may be affected by:
- Use of the voice response application generator on a production machine during peak load hours
- Requests for call data reports during peak load periods
- Performance of operation, administration, and maintenance functions, such as backups and speech administration
- Text-to-fax conversions
- Unnecessary system cron jobs running during operations hours
Note:
Every day at 12:15 a.m. all call data is summarized. If this coincides with voice processing activity, even low activity, alarms may be reported.
