Reducing the load

Take these steps to reduce the load for the host communications:

• To make the voice system less dependent on host performance, limit the number of screens that must be sent to or retrieved from the host.
• Make sure that time-out periods are long enough for the host to respond, but not so long that callers must wait unnecessarily.

Since the parameters associated with the host can affect system performance, be aware of how the parameters are used and what is typical for the host system. To avoid locking out calls, keep track of how many Licensed Units (LUs) the system has and how many channels are to be used. For example, a situation could arise where a system with access to only 32 host LUs has 48 calls active, and each of those calls needs to access the host. As a result, 16 callers will be locked out of the host if LUs are not shared (reserved).

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