Unassigning channels from equipment groups

Integrity Insurance has added a service to provide callers with information on their new supplementary Medicare insurance. The service is assigned to channels 20-30. A week after adding the service, the Integrity system administrator found that other operations were sometimes interfering with calls handled by the new number. To avoid further problems, she decided to dedicate equipment group 5 to the channel. Other services are currently using group 5, so the first step is to unassign the channels from the group.

To unassign channels from the equipment group:

1. Go to the Channels to Groups screen (Configuration Management > Voice Equipment > Channels to Groups).

   The system displays the Channels to Groups screen.

   

2. Select Unassign.

   The system displays the Unassign Channels from Equipment Groups screen.

3. Specify the channels and groups to unassign and select Submit.

   The Integrity system administrator made the entries as shown in the following screen to unassign channels 1 through 19 from group 5.

   

   Equipment group 5 is now free to be assigned to other channels.

© 2006 Avaya Inc. All Rights Reserved.