Why an Avaya IR system?

TechCare had considered IVR in the past but not made a purchase because of concerns that:

• They would not be able to provide quality service to callers.
• System administration would be too time-consuming.
• Application development would be too costly.

TechCare was pleased with their MultiVantage system, and liked the completeness of Avaya's call center portfolio. They were particularly interested in combining an Avaya IR system and Avaya Interaction Center. With speech recognition, they felt that flexible and personalized call handling was possible.

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