Administering alarms and messages overview

The Avaya IR system routinely tracks, records, and reports the occurrence of events so that service personnel can troubleshoot problems. Most of this reporting is done through the writing of messages to destinations (typically log files) on the system. Some events are associated with known problems, and are reported as alarms to Avaya service personnel through the system's external modem (the alarms are dialed out).

Note:
Avaya recommends that only Avaya service personnel administer alarms and messages.

Alarms

Consider the following when administering alarms.

• When the system generates an alarm, the alarm is considered active. If you want the system to dial out the next time it generates the alarm, you must retire the alarm.
• The modem must be configured properly so that alarms can dialed out.

Messages

Consider the following when administering messages.

• A message can be assigned a priority that reflects the severity of the associated event. This priority appears in the log along with the message.
• Sometimes an abnormal frequency of events signals that there is a problem worthy of attention. You can have a special message (called a threshold message ID) sent to a destination indicating when a specific frequency (threshold frequency) has been detected for a particular event. The threshold frequency is administrable, and is defined as the number of messages (the message threshold) generated over a period of time (the threshold period).

Dialout configuration

On the Dialout Configuration screen, Location 1 has been partially configured to dial INADS. When the Avaya IR system is registered with INADS, the dialout configuration for Location 1 will be completed by INADS. Location 2 has been partially configured to dial a pager.

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