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Channels typically have telephone numbers and services associated with them. Channels can also belong to equipment groups, allowing them to be administered together.
Services are voice response applications. You can have one or more channels run an application by assigning the application to the channels you want to run it. TAS, VoiceXML, or both types of voice response applications can be assigned to channels. For VoiceXML applications, you can assign a URI that specifies the location of the application.
If more than one channel needs to have the same configuration, an equipment group can be created that has this configuration. If you want a channel to have the configuration of an equipment group, you simply assign the channel to the group. This simplifies the administration process considerably. You can administer the group as a whole rather than administering each channel individually. When an equipment group is selected by an application, the system assigns an available channel from the group.
You can also administer one or more calling (ANI) or called (DNIS) numbers to run an application by assigning the application to the calling or called numbers you want to run it. TAS, VoiceXML, or both types of voice response applications can be assigned to calling numbers, called numbers, or both.
For VoiceXML applications, you can assign calling numbers, called numbers, or both to a VoiceXML service or to a URI that specifies the location of the application. One benefit of assigning calling or called numbers to a URI is that the application that the URI points to can be located on the Avaya IR platform or on any web server that can be accessed from the platform. If calling or called numbers are assigned to a VoiceXML service, the VoiceXML application must be located on the Avaya IR platform.
