All calls dropped

Take these actions when all calls are dropped:

Note:
If you depend on a host system to provide information to callers, refer to Host interaction problems.

1. Go the Message Log Report screen (Reports > Message Log Report) and scan it for messages related to the trouble.

   Look for messages that occurred just before and at the time when calls began dropping. If calls are handled by VoIP, look for the messages VOIP_DISABLED_CALL_PROC or VOIP_CALL_FORCE_CLEARED.

2. Type who -rpb and press Enter to display a log of system processes.
3. Search for different time stamps on the processes.

   A recent date different from most of the others may indicate that the process respawned.

4. If you find different time stamps, record the situation that caused the problem and take steps to correct it.

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