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If you purchased an Avaya IR system that includes hardware and software, the hardware components are usually installed by an Avaya service technician or third-party service provider as part of the product maintenance agreement.
If you purchased a software-only system, you are responsible for obtaining the hardware components and operating system (OS) and either installing the hardware platform or arranging for installation by an Avaya service technician or third-party service provider. For information about the recommended hardware platform, see Hardware requirements.
In either scenario, the Avaya IR hardware platform (either the Sun Fire V240, Sun Fire 280R, or Sun Blade 150) must be installed on a local area network (LAN) and must have connectivity to a telephony network with which the system will interact for voice communications. Connectivity to a LAN provides the required connection to a separate server for backing up and restoring the system. LAN connectivity also provides connections to optional speech servers and other external systems. For more information, see Connecting the platform to the LAN.
Digital trunks (either T1 or E1) from a telecommunications switch can provide telephony connectivity. For more information, see Connecting the platform to the telephone network. If the Avaya IR system uses Voice over IP (VoIP), the LAN provides the telephony connectivity to the switch.
In addition to LAN and telephony connectivity, the system requires an external modem for data communications with Avaya Services. The system uses this modem to send alarms to Avaya and to allow Avaya Services access to your system for maintenance purposes. If you do not have a maintenance agreement with Avaya or a third-party service provider, the modem is not required. For more information, see Installing the modem.
