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Package name
CTI Data Interface Process
Package identifier
AVctidip
Package type
Optional
Description
Applications that make function calls to the Computer Telephony Integration (CTI) data integration process (CTI DIP) on the Avaya IR system can use a CentreVu Computer Telephony (CVCT) server to control ports on a switch or to interact with Siebel eBusiness applications that are located on a client connected to the server. CTI is primarily an alternative to the manipulation of a switch via a direct ASAI connection to the system.
The Avaya Computer Telephony Data Interchange Program for integration of the Avaya IR system with the Avaya Interaction Center uses the VESP_DIP.
