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Package name
IC Integration
Package identifier
AVvespdip
Package type
Optional
Description
Applications that make function calls to the Interaction Center data integration process (Vesp_dip) on the Avaya IR system can use the Interaction Center VOX server to interpret the DIP commands. The VOX Server passes on the application's requests to the appropriate Avaya Computer Telephony components and returns the responses in a form that the Avaya IR system can comprehend.
Another data integration process, the Computer Telephony Integration DIP (CTI DIP), uses a CentreVu Computer Telephony (CVCT) server to control ports on a PBX.
